Hi,
I want to whatsapp open for 24 hours.but it is seen only sending mail utility after one hour
Are you sure you have set the Repetition Rule,Starting Online,End Online for the agent correctly?
https://www.dropbox.com/s%2Foxkqaxr9py9fcrh%2Fwag.jpg?raw=1
I also want it must connecting to whatsapp directly when someone has clicked to whatsapp icon.
It doesn't work like that. It will connect to whatsapp after user type the message on the message box and click send button/press enter. I'm assuming you have already tested the demo site before purchasing, right?