WhatsApp Multi Agent Mail Function is not working

  • Posted by Andre Wester, Seefunkschule NRW (4) Offline
When no Agent is online, the E-Mail-Form appears. After filling out all fields correct, I get always a Error-Message, that the E-Mail could not started (see attached screenshot). What I have to do, for that the modul is running correct?
4 years 1 month ago #1 by Andre Wester, Seefunkschule NRW

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  • Posted by Andre Wester, Seefunkschule NRW (4) Offline
here the attachement (sreenshot with error message)
4 years 1 month ago #2 by Andre Wester, Seefunkschule NRW

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  • Posted by TemplatePlazza (5310) Offline
Hi, The module uses standard joomla mailer to send email. Can you send a mail test from your global configuration to check whether your email is working properly or not?
https://www.dropbox.com/s%2Fsszn8t2onm859nh%2FGlobal%2520Configuration%2520-%2520J39%2520-%2520Administration%25202021-03-14%252011-07-00.png?raw=1
4 years 1 month ago #3 by TemplatePlazza

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  • Posted by Andre Wester, Seefunkschule NRW (4) Offline
Hi, thank you for your quick response.
I have checked the testmail from my global configuration and it is working properly. Other joomla modules or extensions are using the mail over php from my joomla-site without problems.
4 years 1 month ago #4 by Andre Wester, Seefunkschule NRW

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  • Posted by Andre Wester, Seefunkschule NRW (4) Offline
And I have one more question. How can I change the english text in the Mail-Form with overrides to german language ("Sorry but we're offline at the moment. Please fill out the form below and we will get back to you as soon as possible.")?
4 years 1 month ago #5 by Andre Wester, Seefunkschule NRW

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  • Posted by TemplatePlazza (5310) Offline

I have checked the testmail from my global configuration and it is working properly. Other joomla modules or extensions are using the mail over php from my joomla-site without problems

Hmm really strange. Anyway, you are not trying to send email from the same email address right?

And I have one more question. How can I change the english text in the Mail-Form with overrides to german language ("Sorry but we're offline at the moment. Please fill out the form below and we will get back to you as soon as possible.")?

There are two options for that. The first one is to translate the whole language file
/language/en-GB/en-GB.mod_whatsapp_agent.ini
to
language/de-DE/de-DE.mod_whatsapp_agent.ini
The second one is by overiding the language from the backend. Please watch this video
4 years 1 month ago #6 by TemplatePlazza

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