Whatsapp Mutliagent Recaptcha not working
- Posted by keith kemble (6) Offline
Good day, I just downloaded and activated the module; thank you. All seems well, apart from the offline email and the Recaptcha.
I have entered the V2 ReCaptcha key & secret key. When sending the email, I'm getting the I'm not a robot green tick and occasionally the pictures to click (not every time). This, too, results in the tick. However, when clicking send, a message comes up saying, 'Please click on the I'm not a robot checkbox', so I presume the module is not reading/understanding that the Recaptcha has been ticked.
Could you please advise on how to get around this?
Thank you so much for your attention and response.
3 years 6 months ago #1
by keith kemble
I have entered the V2 ReCaptcha key & secret key. When sending the email, I'm getting the I'm not a robot green tick and occasionally the pictures to click (not every time). This, too, results in the tick. However, when clicking send, a message comes up saying, 'Please click on the I'm not a robot checkbox', so I presume the module is not reading/understanding that the Recaptcha has been ticked.
Could you please advise on how to get around this?
Thank you so much for your attention and response.
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- Posted by TemplatePlazza (5261) Offline
- Posted by TemplatePlazza (5261) Offline
Hmm, are you sure you have entered the correct recaptcha keys?
https://www.dropbox.com/s%2Fcg3kg1fuwgifdwb%2Fmonosnap%25202021-06-04%252020-54-56.png?raw=1
3 years 6 months ago #3
by TemplatePlazza
https://www.dropbox.com/s%2Fcg3kg1fuwgifdwb%2Fmonosnap%25202021-06-04%252020-54-56.png?raw=1
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- Posted by keith kemble (6) Offline
Thank you for the speedy response I have tripled checked the details:
The domain is entered correctly (plus sub-domains) and Re-captcha is working successfully on our contact us form on another page.
I can also confirm that it works for me successfully on your fallback page so beyond that I'm not sure if I'm just doing something wrong. (Whatsapp online all works perfectly) so any further advice is very much appreciated.
3 years 6 months ago #4
by keith kemble
The domain is entered correctly (plus sub-domains) and Re-captcha is working successfully on our contact us form on another page.
I can also confirm that it works for me successfully on your fallback page so beyond that I'm not sure if I'm just doing something wrong. (Whatsapp online all works perfectly) so any further advice is very much appreciated.
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- Posted by TemplatePlazza (5261) Offline
Can you point me to the page where the contact us form work properly? So I can compare themRe-captcha is working successfully on our contact us form on another page.
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- Posted by keith kemble (6) Offline
Hi There,
I have just tried it from the UK and it works for me.
Also it works from Turkey.
I have attached the actual part as this is not super clear. When clicked upon opens up and shows the recaptur.
BTW we are on Joomla 3.9.27 (the latest just incase)
Keith
3 years 6 months ago #6
by keith kemble
I have just tried it from the UK and it works for me.
Also it works from Turkey.
I have attached the actual part as this is not super clear. When clicked upon opens up and shows the recaptur.
BTW we are on Joomla 3.9.27 (the latest just incase)
Keith
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