AI Chatbot pre sales questions

We are evaluating the AI Chatbot extension for a Joomla-based project and would like to clarify a few points before proceeding:

1. User Access / Identification

• Is it mandatory for users to provide name and email before starting a chat?
• Can anonymous (guest) users interact with the chatbot without any form submission?

1. Joomla Access Control (ACL)

• Does the chatbot respect Joomla access levels (Public, Registered, Special)?
• For example, will a guest user only receive responses based on public articles, while logged-in users can receive responses from restricted content?

1. Content Source (Articles)

• Can the chatbot be configured to use all Joomla articles automatically, or only selected ones?
• Is there a way to include/exclude content by category?

1. Additional Knowledge Base

• We plan to maintain additional knowledge using Joomla articles assigned to a specific category and not linked on the frontend.
• Will the chatbot be able to use such articles reliably?
• Is there a way to prioritise these articles over general site content?

1. Answer Control / Overrides

• Is there a built-in way to define or override specific answers for certain questions?
• If not, is there any recommended workaround?

1. Multilingual Support

• Does the chatbot automatically detect and respond in the user’s language?
• Is this based on AI translation or structured multilingual content?

1. Usage Limits & API

• Are there any request limits per user/IP or per day?
• When using Google Gemini (free tier), what are the practical limitations?
• Can we switch to other AI providers such as OpenAI if needed?

1. Data Privacy & Storage

• Are chat logs stored in the Joomla database?
• Is there any option to export or manage chat history?

1. Performance & Indexing

• Does the chatbot index content in advance, or does it fetch data dynamically on each request?
• How does it handle large numbers of articles? Say 1300.

1. Customisation / Extensibility

• Can developers extend or override its logic (e.g., via plugins or events)?
• Is there documentation available for customization?