WhatsApp Multi Age - Custom URL / Link to an external page for the Agent

Hello,I am configuring the module for a restaurant website, and I need to solve a specific requirement regarding the chat action.Instead of opening a standard chat or using the default behavior, I need the Agent (or the main button) to redirect the user to an external URL, which is our WebApp for online ordering.Is there a built-in setting to achieve this, or can you guide me on how to perform a code override in Joomla to link the Agent directly to a custom external URL?Thank you in advance for your help!Best regards,

Yes, exactly, but I would prefer to avoid modifying the PHP files if possible, to keep things simple and prevent issues with future updates.

What I need is just a button or a link somewhere that redirects the user to our external web page. This could be achieved in either of these two ways:

Directly on the agent's name (so clicking it opens the link instead of the chat).

Inside the chat window, for example embedded in the very first welcome message.

Is there a built-in setting or an easy way within the module configuration to add this link or button?

Thank you!

Hello,

I wanted to thank you for your reply and your helpful suggestion!

Following your advice, I was able to successfully create a button/link to our external WebApp using HTML.

I also wanted to let you know that this workaround works perfectly within the chat header using the Greetings messages. It looks amazing and provides a great user experience on both desktop and mobile.

Thank you again for your support!

Best regards,