WhatsApp Multi Agent

WhatsApp Multi Agent is a lightweight and easy-to-use WhatsApp floating chat widget that enables you to display a list of support agents on your Joomla! website. This allows your web visitors to initiate a conversation with them through the WhatsApp app or WhatsApp web.

Features

• Multi-agent support: Add multiple phone numbers and customer service agents.
• Email Contact form fallback: Receive messages from your customers even during your support agents' offline hours. A mail contact form will be displayed when all agents are offline.
• Manage your customer service working shifts by setting their working hours/duration.
• Daylight Saving Time (DST) support.
• No boring greeting message: Set a personalized greeting message to your visitors based on the defined date, time, and the page they visit.
• Responsive design: Compatible with all mobile devices.
• Personalize the widget: Change the color theme, header image, animation type, etc.

Please note that this extension is not an independent application that enables you to chat directly from the website (WhatsApp doesn't provide such an API). Instead, it will redirect your users to another tab to open WhatsApp web or the WhatsApp mobile app. Please try the demo site before making a purchase.

License

WhatsApp Multi Agent is released under the GNU/GPLv2 or Later licensing model that also means you can install it on multiple websites without any restrictions. By single purchasing this module it means you purchase the download access + update to this module for 6 months (180 days), and premium support for 1(one) website only

Changelog

 Version 1.6.0 - 04-11-23
+ A version for Joomla 5 without the Backward Compatibility Plugin is now available.
- Improved PHP 8.x support.
* jQuery dependency has been removed, so it will now work without jQuery (J3, J4, J5).

Version 1.5.0 - 05-05-23
- Fixed js issue on greeting message
- Fixed DST issue with some server configuration
- Fixed some issues with Joomla 4
- Applied a better SEO rules

Version 1.4.0 - 27-04-2021
- Added reCAPTCHA support for mail form spam protection 

Version 1.3.0 - 08-06-2020
- Added local timezone and Daylight Saving Time support

Version 1.2.12 - 20-05-2020
- Fixed time-counter for offline message handler 

Version 1.2.11 - 18-05-2020
- Fixed time-counter for offline message handler

Version 1.2.10 - 17-05-2020
- Better offline message handler
- Fixed hidden agent list box issue when 'Click Action' is set to 'Open WhatsApp page directly'
- Fixed incorrect offline agent url when Click Action set is set to Open WhatsApp page directly

Version 1.2.9 - 30-04-2020
- Due to WhatsApp API change, the module now force to use always API url/method in smartphone, even when WEB url is chosen in the settings page, so it will always open whatsapp app in smartphone, instead of opening whatsapp download / product page

Version 1.2.8 - 17-03-2020
+ Added option to choose click action, whether to open chat message or directly open WhatsApp page

Version 1.2.7 - 16-03-2020
+ Added option to open WhatsApp link in a New Window
+ Added CSS adjustment tab to add custom CSS code without touching the physical file

Version 1.2.6 - 15-03-2020
+ Added option to choose WhatsApp Url method, between using API url or to force user to open Web Application

Version 1.2.5 - 16-12-2019
- Changed css classname to avoid conflict with other extension

Version 1.2.4 - 03-12-2019
- Changed better repetition rules handler for week days activation

Version 1.2.3 - 19-11-2019
- Fixed some javacript issues that sometimes caused Uncaught SyntaxError

Version 1.2.2 - 12-11-2019
- Fixed block html inside javascript variables that sometimes caused Uncaught SyntaxError
- Changed field type of agent_phone_number to number, to avoid incorrect phone number input

Version 1.2.1 - 07-10-2019
- Fixed issue while entering agent phone number

Version 1.2.0 - 18-08-2019
- Added Repetition Rule

Version 1.1.2 - 02-05-2019
- Added better browser compatibility 
- Added better handling for firefox browser's (windows version) incompatibility issue with whatsapp api

Version 1.1.1 - 27-04-2019
- Replaced plus sign in the message with space
- Added some css reset for better compatibility with 3rd party joomla templates

Version 1.1.0 - 15-03-2019
- Changed the way to check whether an agent is_online or not
- Better support for agen who is always online (24 hours)
- Fixed some minor css issues

Version 1.0.1 - 12-03-2019
- Fixed some image path issues for website with url rewriting disabled
- Fixed some minor css issues

Version 1.0.0 - 11-03-2019
+ Initial Upload