I just purchase Whatsapp Multi Agent (Time problem)

The time is wrong, I have check with the server (Linux) - WHM / Cpanel
TimeZone Jakarta

Current Time
Mon Dec 9 19:37:13 WIB 2019

On Joomla I also set "Global Configuration" > Website Time Zone
Jakarta

but I saw on Whatsapp Multi Agent > Agent Tab

Current server time is 12:37

which timezone does this module get the time from? This causing starting and ending time setting way off course.

can you help me?
5 years 6 months ago #1 by Edy Indranusa

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  • Posted by TemplatePlazza (5318) Offline
Hi edylai,
The Current server time information displays the server time in UTC, ignoring the time zone offset .
So assuming your timezone is Asia/Jakarta (+7), and you want to set an agent to be online at 8.00 AM please set the 'Starting Online at' value to 15.00 (8 + 7)
5 years 6 months ago #2 by TemplatePlazza

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Thanks for the reply,

but I have check on the linux server hardware time and WHM setting to timezone Jakarta; I also check on joomla the timezone is also Jakarta. How can the module use UTC time?

Edy
5 years 6 months ago #3 by Edy Indranusa

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  • Posted by TemplatePlazza (5318) Offline
Hi Edy,
We used the standard Joomla JDate helper class to create datetime object and JDate returned/created a datetime object in UTC format. That's enough for calculating time/duration.

But I think indeed we need to have a better support for non UTC timezone. So, we’ll try to add it in the near update.

Anyway have you tried to follow my previous reply about adding more 7 hours in the start date and end date setting?
Can you tell me whether it’s working good or not?
5 years 6 months ago #4 by TemplatePlazza

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I did follow your instruction, it is working fine. But I find another problem on mobile though:

if the Whatsapp is enabled, my contact form (Located on the top right hand corder "Envelope Icon") stop working from "Shack Form". but if I disabled the Whatsapp, the contact form is working fine.

If you want to test it, the url is laysander.com/mesin-digital-printing

I have update the Shack form to the latest version, but the problem still persist. do you know any compatibility issues?

Thanks,

Edy
5 years 6 months ago #5 by Edy Indranusa

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  • Posted by TemplatePlazza (5318) Offline
Did you mean this form?
https://www.dropbox.com/s%2Fjy10bsuiekoj3pl%2F70qd9.jpg?raw=1
5 years 6 months ago #6 by TemplatePlazza

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